Effective date: August 20, 2026
This policy applies unless a written proposal or statement of work gives different terms for a custom engagement. To request a cancellation, reschedule, or refund, email hello@salink.org and include your name, service, scheduled date, and payment reference.
1. Scheduled consultations
- At least 24 hours before the scheduled start: you may reschedule once at no charge or request a full refund.
- Less than 24 hours before the scheduled start: payment is generally non-refundable because the time has been reserved, but we may offer one reschedule at our discretion.
- No-show or more than 15 minutes late: the consultation may be treated as delivered and is non-refundable.
2. Strategy and custom project work
Before work begins, you may request a refund of amounts paid, less any non-recoverable third-party costs disclosed to you. After work begins, any refund is limited to the portion of fees attributable to work not yet performed. Completed consultations, completed milestones, and delivered digital materials are non-refundable, except where required by law or where the service is materially inconsistent with the agreed scope.
3. Monthly consulting
You may cancel future monthly service by giving written notice before the next billing date stated in your agreement. Cancellation stops future authorized charges but does not normally refund the current service period or completed work. If SALINK bills after a valid cancellation notice, the mistaken charge will be refunded.
4. Cancellation by SALINK
If SALINK cancels a service and cannot offer a reasonable alternative, we will refund the amount paid for the undelivered portion. We are not responsible for incidental costs such as software purchases, travel, or third-party services unless we explicitly approved them in writing.
5. Refund timing and method
Approved refunds are issued to the original payment method where possible. SALINK will initiate the refund within 7 business days after approval. Your bank or payment provider may require additional processing time, commonly 5–10 business days. Currency conversion or third-party bank fees may affect the final amount received and are outside our control.
6. Charge questions and contact
Please contact us first if you do not recognize a charge or believe a service was not delivered as agreed. We will investigate promptly and provide the relevant order and delivery information. Email hello@salink.org.